Version 1.1 — Effective August 2, 2026. You accept this policy at checkout before purchase; your acceptance (version, date, and time) is recorded.
All fees paid to Tuning Labs are non-refundable except as expressly stated in this policy or required by applicable law. Refund eligibility is determined by first access to the system (Section 3). If you believe there is a problem with a charge, contact our support team — billing concerns are resolved through support.
Subscriptions are billed in advance on a recurring basis and renew automatically until canceled. You may cancel at any time. Cancellation takes effect at the end of your current paid billing period; you keep full access until then. We do not provide refunds or credits for partial billing periods, unused time, downgrades, or accounts that remain open but unused. Whether any payment is refundable at all is governed by Section 3 (First Access).
Your purchase is a digital service delivered immediately. A payment is eligible for a refund only if the system has never been accessed under your license. Accessing the system one (1) time — including logging in with your license token or account credentials, or setting up a tuning profile — constitutes delivery, acceptance, and consumption of the service. After first access, all payments are non-refundable: you may still cancel under Section 2, and cancellation remains fully effective for future billing, but no refund or credit is issued for the current or any past billing period. If you have never accessed the system, you may request a refund within fourteen (14) days of purchase by contacting support (Section 9). We verify access records (login timestamps and profile-setup events) before approving any refund; our records are determinative absent manifest error.
Why this policy is strict — full transparency: our product delivers its complete value the moment it is used. A vehicle can be fully tuned in a single session immediately after purchase. Without this rule, a buyer could purchase access, tune their system, then cancel and request a refund after already receiving everything the purchase provides. The no-refund-after-first-access rule exists solely to prevent that tune-then-refund abuse, and we state it plainly here — before you pay — so there are no surprises.
AI add-on subscriptions follow the same rules as Section 2: cancel anytime, effective at the end of the current paid period; no partial-period refunds. Add-on payments are also subject to Section 3: after your first access to the system, add-on payments are non-refundable.
Tune tokens are one-time purchases of a digital tuning service that becomes available for use immediately after payment. Once a token has been used (a tuning run has started), the service has been performed and the purchase is non-refundable. Token purchases are additionally subject to Section 3 — once the system has been accessed, token purchases are non-refundable regardless of whether the token has been used. We retain a record of the run (date, time, and tuning session) as proof of service delivery. For questions about an unused token or any token purchase, contact support. Support is the exclusive channel for token billing issues; any accommodation is at Tuning Labs' discretion.
If your plan includes a free trial, you will not be charged if you cancel before the trial ends. When a trial converts to a paid subscription, Sections 2 and 3 apply from the first charge. Renewal terms, the charge amount, and how to cancel are disclosed before you start the trial and confirmed by email when the trial converts.
Your subscription renews automatically each billing period at the then-current price for your plan until you cancel. You can cancel online at any time from your account portal — the same way you signed up — and cancellation takes effect at the end of the current paid period. A receipt for each charge is sent to your account email.
If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal for online purchases. Because Tuning Labs services are digital services and digital content supplied immediately, at checkout you are asked to expressly request immediate supply and to acknowledge that you lose your right of withdrawal once supply begins — that is, upon your first access to the system (for tune tokens, no later than when the tuning run starts). Nothing in this policy limits any right you have under applicable consumer law.
Email support@tuninglabs.net from your account email with your order or receipt number. Approved refunds, where applicable, are issued to the original payment method within 5-10 business days.
If you believe a charge is incorrect, contact us first — billing issues are resolved faster with us than through your bank. We respond to all card disputes with our transaction records, including your acceptance of this policy and your recorded first access to the system. Filing a chargeback while continuing to access the service is a violation of this policy, and access may be suspended while a dispute is open.
We may update this policy from time to time. The version you accepted at checkout (recorded with its version number, date, and time) governs purchases made under it. Material changes apply to future purchases and renewals after notice.