Version 1.0 — Effective July 20, 2026. You accept this policy at checkout before purchase; your acceptance (version, date, and time) is recorded.
All fees paid to Tuning Labs are non-refundable except as expressly stated in this policy or required by applicable law. If you believe there is a problem with a charge, contact our support team — billing concerns are resolved through support.
Subscriptions are billed in advance on a recurring basis and renew automatically until canceled. You may cancel at any time. Cancellation takes effect at the end of your current paid billing period; you keep full access until then. We do not provide refunds or credits for partial billing periods, unused time, downgrades, or accounts that remain open but unused.
AI add-on subscriptions follow the same rules as Section 2: cancel anytime, effective at the end of the current paid period; no partial-period refunds.
Tune tokens are one-time purchases of a digital tuning service that becomes available for use immediately after payment. Once a token has been used (a tuning run has started), the service has been performed and the purchase is non-refundable. We retain a record of the run (date, time, and tuning session) as proof of service delivery. For questions about an unused token or any token purchase, contact support. Support is the exclusive channel for token billing issues; any accommodation is at Tuning Labs' discretion.
If your plan includes a free trial, you will not be charged if you cancel before the trial ends. When a trial converts to a paid subscription, Section 2 applies from the first charge. Renewal terms, the charge amount, and how to cancel are disclosed before you start the trial and confirmed by email when the trial converts.
Your subscription renews automatically each billing period at the then-current price for your plan until you cancel. You can cancel online at any time from your account portal — the same way you signed up — and cancellation takes effect at the end of the current paid period. A receipt for each charge is sent to your account email.
If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal for online purchases. Because Tuning Labs services are digital services and digital content supplied immediately, at checkout you are asked to expressly request immediate supply and to acknowledge that you lose your right of withdrawal once supply begins (for tune tokens, once the tuning run starts). Nothing in this policy limits any right you have under applicable consumer law.
Email support@tuninglabs.net from your account email with your order or receipt number. Approved refunds, where applicable, are issued to the original payment method within 5-10 business days.
If you believe a charge is incorrect, contact us first — billing issues are resolved faster with us than through your bank. We respond to all card disputes with our transaction records, including your acceptance of this policy.
We may update this policy from time to time. The version you accepted at signup (recorded with its version number, date, and time) governs purchases made under it. Material changes apply to future purchases and renewals after notice.